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Shipping policy

Thank you for shopping with Aventrax Pet Store. We are committed to delivering your pet products safely and efficiently.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

  • Standard Shipping: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery times may vary depending on your location and courier services.

Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.

We may also offer free shipping promotions on selected orders or during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable) to monitor your shipment.

Delivery Delays

Unexpected delays caused by weather conditions, public holidays, courier issues, or other unforeseen circumstances may affect delivery times. We appreciate your patience.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Damaged Packages

If your package arrives damaged, please contact our customer support within 48 hours of receiving your order and include clear photos of the damaged package and products.