Refund policy

Return & Refund Policy

Customer satisfaction is our priority at Aventrax Pet Store.

Return Eligibility

Products may be returned within 14 days of delivery if they:

• Are unused
• Are in their original packaging
• Include all accessories and tags
• Are in resalable condition

Non-Returnable Items

The following items cannot be returned:

• Opened pet food
• Opened treats
• Personalized products
• Hygiene and grooming products after opening
• Gift cards
• Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund after verification.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed to the original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

If the return is due to our error, we will cover the return shipping cost.

If the return is for personal reasons (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping charges.

Exchanges

We replace products only if they are defective, damaged, or incorrect. Exchange requests are subject to product availability.

Contact Us

For any questions regarding returns, refunds, shipping, or your order, please contact our customer support team. We are always happy to assist you.